FAQ

1. What are your shipping options and delivery times?

We ship from our warehouse in the United States to all 50 states.

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

Orders are typically processed and shipped within 1–2 business days.

2. Do you offer free shipping?

Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.

3. How long will it take to receive my order?

Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.

5. What types of mops do you sell?

We offer a variety of mops including:

  • Spin mops with bucket systems
  • Flat microfiber mops
  • Spray mops
  • Dust mops
  • Professional wet mops

6. Are the mop heads washable and reusable?

Yes. Most of our mop heads are machine-washable and can be reused many times, helping you save money and reduce waste.

7. Are your mops suitable for all floor types?

Yes. Our mops work effectively on hardwood, tile, laminate, vinyl, and most sealed flooring. Please check the product description for best use.

8. Do your mops leave streaks?

No. Our premium microfiber pads are designed to clean thoroughly without leaving streaks when used with the proper cleaning solution.

9. How do I clean the mop heads?

Mop heads can be washed in the washing machine on a gentle cycle with mild detergent. We recommend air drying or low-heat tumble dry. Avoid fabric softener and bleach.

10. Are the mop handles adjustable?

Yes. Most models feature telescopic or adjustable handles so you can clean comfortably without bending over.

11. Do you sell replacement mop heads?

Yes. Replacement heads for popular models are available so you don’t have to buy a whole new mop system.

12. Do you ship internationally?

Currently, we only ship within the United States.

13. How can I track my order?

You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.

14. What if my mop arrives damaged?

Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.

15. Can I cancel my order?

Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.